Tyler Cronan

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Tyler Cronan is the Senior Administrator at The Fee Free Mortgage Broker and Alexander Southwell Mortgages, and quite honestly, the person who keeps everything running smoothly behind the scenes. In the four years she has been with the team, Tyler has become an absolutely essential part of the business, the first point of contact for many clients, the person chasing lenders so you don't have to, and the quiet force that makes sure nothing slips through the cracks.

If you have ever dealt with a mortgage application and wondered how everything just seemed to get done, there's a good chance Tyler had something to do with it.

A background built around people

Before joining the team, Tyler spent time working in customer service at RBS, where she developed a strong foundation in financial services, client communication, and the kind of patience and professionalism that comes from handling complex and sensitive conversations every single day. She knows how to listen, how to reassure, and how to get things moving when they need to.

After taking time out to focus on her family, Tyler joined The Fee Free Mortgage Broker and Alexander Southwell Mortgages four years ago and has never looked back. She brought with her a work ethic and a commitment to getting things right that fitted the business perfectly from day one.

The backbone of the team

Tyler's role sits at the heart of how both businesses operate. She manages the administration side of mortgage applications from start to finish, liaising with lenders, solicitors, and estate agents, keeping cases progressing, and making sure clients are always kept informed at every stage of the process.

It is a role that demands exceptional organisation, a calm head under pressure, and the ability to juggle multiple cases at once without anything being overlooked. Tyler does all of that, consistently and without fuss. The brokers in the team trust her completely, and clients quickly come to feel the same way.

A standard of service that stands out

What makes Tyler genuinely exceptional is the level of care she brings to every interaction. She understands that for most people, a mortgage application is a stressful experience, full of uncertainty, waiting, and paperwork, and she takes it personally to make that process feel as smooth and reassuring as possible.

No question is too small. No chaser is too much trouble. Tyler treats every client's case with the same attention and urgency she would want for her own family, and that shows in the feedback the business receives time and time again.

The next chapter — training to become a broker

Tyler is currently training to qualify as a mortgage broker, and it is a progression that feels entirely natural to everyone who works with her. She already has four years of hands-on experience working through real cases, a thorough understanding of lender criteria and the application process, and a genuine passion for helping clients find the right outcome.

When Tyler qualifies, she will bring something to her broking role that cannot be taught in a classroom, a deep, practical knowledge of how the process actually works from the inside, and years of experience building the kind of client relationships that great advice depends on. The team cannot wait to see it.

Someone who brings real life to the job

Outside of work, Tyler is a devoted mum and wife who loves nothing more than spending quality time with her children and husband. She also has a well-earned reputation for enjoying a boozy brunch with her girls, and frankly, after keeping a busy mortgage brokerage running to the highest standard every week, nobody deserves it more.

There is a warmth and realness to Tyler that clients respond to immediately. She is not corporate, she is not scripted, and she is never too busy to have a proper conversation. She genuinely cares about the people she works with, and that comes through in everything she does.

What to expect from Tyler

Prompt, friendly, and thoroughly professional service from someone who knows the mortgage process inside out. A reassuring presence throughout your application. And the confidence of knowing that your case is in the hands of someone who takes real pride in getting things right, every single time.